Posted
8 days ago
Ref: GP285-4828
Job description / Role
Who we are
We are a leading partner for luxury across the Middle East. With more
than 600 stores, 300 brands and over 65 years of experience in the
region, we have become a major player in the beauty, fashion and gift
sectors, by offering service excellence to our partners and delighting
all our customers. We are moving fast from a traditional distributor and
retailer for luxury in the Middle East, to a hybrid retailer bringing
luxury experiences to the fingertips of customers everywhere.
To fuel the next stage of our growth we are looking to build a world
class team. From physical retail through to supply chain and customer
loyalty, we aim to use technology and data to continuously improve every
aspect of our operations. We are looking for top talent to join us on
this journey of exploring new horizons together.
What you'll be doing
At Chalhoub we express the exceptional! As a Fashion Consultant you will
be responsible for achieving individual and collective sales targets
while delivering exceptional Guest Experience; and ensuring support in
the implementation of CRM, CX and other key customer and people
initiatives in-store.
- You will collect data on customer behaviour, top sellers, slow movers which will be key input for business reviews
- Drive client relationships within an omni-channel approach
- Provide pre-buying feedback on products
- Drive eNPS through people experience initiatives and culture
- Ensure adherence to VM guidelines and Standard operating procedures (SOPs)
- Ensure click and collect are conducted within SLAs (Service-level agreement)
- Ensure customer data is properly captured in adherence to marketing team requirements
- Promote loyalty program (MUSE) and stay up-to-date with app offerings etc..
- Support with in-store marketing events and activations
- Keep abreast of all brand social media activities and campaigns
- Drive sell-throughs within the store
- Support in-store CX initiatives
- Provide input to what 's working well /what's not working well within the store
Requirements
What you'll need to succeed
- Strong English communication skills
What we can offer you
With us, you will turn your aspirations into reality. We will help
shape your journey through enriching experiences, learning and
development opportunities and exposure to different assignments within
your role or through internal mobility. Our Group offers diverse career
paths for those who are extraordinary, every day.
We recognise the value that you bring, and we strive to provide a
competitive benefits package which includes health care, child education
contribution, remote and flexible working policies as well as exclusive
employee discounts.
About the Company
The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.
By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.
With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group's success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.
By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce.
